Complaints policy

Rain offers support to its customers around the clock in Arabic, English and Turkish through various channels. When you contact Rain’s support, you will receive a reference or ticket number within 24 hours. Our aim is to resolve your issue within five business days of the first response.

Rain’s support channels:

• Email: you can fill the contact form on Rain’s support page.

• Live Chat (Website): you can access live chat in the bottom right corner of any page on Rain’s website.

• Live Chat (App): go to “Profile”, select “Contact Us” then choose “Chat”

• X: you can send a direct message to Rain’s X account.

• WhatsApp: available through our support page.

Complaint policy

If your issue isn’t resolved or you’re not satisfied with the outcome, you can file an official complaint. Our dedicated team will review and address it promptly. You will receive a reference number within 5 business days and a final response within 30 calendar days. Rain will keep you updated on the progress.

How to file a complaint:

• Email: [email protected]

  • Subject: Official Complaint

  • Body: Include your full name, email, phone number registered with Rain, and a description of the complaint.

• Phone: +973 13313383

• Mailing Address: Office Suite 4201, The United Tower Building 316, Road 4609, Block 346, Manama - Sea Front, Kingdom of Bahrain, P.O. Box 11716, Diplomatic Area Post Office.

Unresolved complaints

If you don’t receive a response within 30 calendar days or are dissatisfied with Rain’s decision, you can escalate the complaint to the Central Bank of Bahrain (CBB) within 30 days.

Contact the CBB:

• Complaint Form: CBB Complaint Form

• Phone: +973 1754 7789

• Mail: Central Bank of Bahrain, PO Box 27, Manama, Kingdom of Bahrain.

If your complaint relates to Rain’s Business Continuity Plan (BCP), Rain will provide a response in accordance with its official policy.